The Apartment of the Future
The multifamily communities of the future will undoubtedly evolve in terms of design and amenities. LMC’s Alicia Scott and Mobile Doorman’s Bob Matteson are among the industry professionals that discuss the changing landscape in a recent feature by Multi-Housing News.
Customer Service: A Top Skill for Maintenance Techs
Maintenance technicians not only need to swiftly make repairs. They have to do so while displaying outstanding people skills. In a recent article in units Magazine, leaders from Mill Creek Residential, JVM Realty Corp., The Bainbridge Cos. and Entrata discuss the critical role service techs play in resident satisfaction.
Speak like Katniss Everdeen: Our Tribute to Multifamily Conferences
At LTM, we submit content on behalf of our clients. We have conversations with them about what innovative concepts they are exploring internally and what the industry has been discussing recently. It’s always a goal to get as many clients on stage as possible, because the benefits far outweigh the investment of time and energy.
Readers Shouldn’t Yawn: Why Blogs Should Be Written Creatively
More companies are moving away from the quick-hit blog and toward lengthy news article-type pieces. The informal chatty language is being replaced with a writing style generally reserved for news articles, which serve a different purpose. At the risk of getting too longwinded – because this piece is a blog – here are a few reasons why blogs should be creative and filled with personality.
Year-End Planning: Launch Your 2019 Strategy Now
The beginning of November also marks a vital time in our strategic marketing and public relations programming: it’s when we start planning for next year. While a lot of companies are focused on wrapping up 2018, we are digging into how to make 2019 even better for our clients.
Collaboration in Reputation Management: The Only Way to Achieve Success
Reputation management is a public activity and it requires the same attention that a media response would require. You are, after all, making a public statement and don’t want to harm your reputation while trying to manage it. To do that effectively, you need to collaborate with the experts in your organization for several reasons.
Multifamily: Finally Embracing the Digital Age
From the implementation of lead management software to the use of mobile apps that enhance communication with residents, apartment operators have made great technological strides in recent years.
Building Resident Satisfaction With Better Service
For Matt Hawkins and his team at Lincoln Property-managed Woodview Heights in Chicago, the resident satisfaction game changer has been maintenance services powered by the community’s mobile app from Mobile Doorman.
The Value in Company Values
There’s a reason some companies are successful and some companies struggle. It always starts with people. The foundation of the way those people interact is built on their company’s values. Whether they are officially named and celebrated or unspoken actions between different departments and levels within your organization, each company has a set of values. And in my opinion, they make or break you.
Why You Need to Text Your Residents
Effectively communicating with your prospects and residents means engaging them in their preferred channel. And for more and more prospects and residents, that’s texting.