Industry News | Wk of November 12

Industry News | Wk of November 12

HOT & RELEVANT TOPICS Ocasio-Cortez Youngest Woman Ever Elected to Congress – and Still Can’t Afford an Apartment in D.C. At 29, Alexandria Ocasio-Cortez last week became the youngest woman ever elected to Congress. But that doesn’t mean she can afford to live in Washington, D.C., where she’ll be stationed come January as part of […]

Customer Service: A Top Skill for Maintenance Techs

Customer Service: A Top Skill for Maintenance Techs

Maintenance technicians not only need to swiftly make repairs. They have to do so while displaying outstanding people skills. In a recent article in units Magazine, leaders from Mill Creek Residential, JVM Realty Corp., The Bainbridge Cos. and Entrata discuss the critical role service techs play in resident satisfaction.

Speak like Katniss Everdeen: Our Tribute to Multifamily Conferences

Speak like Katniss Everdeen: Our Tribute to Multifamily Conferences

Our favorite season is upon us! Any guesses as to what it is? Budget season? Nope … we aren’t masochists. The holiday season? Not quite.

Readers Shouldn’t Yawn: Why Blogs Should Be Written Creatively

Readers Shouldn’t Yawn: Why Blogs Should Be Written Creatively

Although blogs are a relatively new concept in the history of the written word, the definition is starting to become ambiguous.

Year-End Planning: Launch Your 2019 Strategy Now

Year-End Planning: Launch Your 2019 Strategy Now

Well, we are here. The end of the year; the start of the 2018 holidays and if you’re like me, you are already planning your holiday feasts, how you are decorating the house this year and what those coveted gifts might be.

How Bad Data Is Hindering Your Leasing Efforts

How Bad Data Is Hindering Your Leasing Efforts

Apartment operators have embraced the data revolution to a certain extent by implementing solutions like revenue management software and programs that evaluate the effectiveness of marketing efforts.

Industry News | Wk of October 29

Industry News | Wk of October 29

HOT & RELEVANT TOPICS Gen Z is Social and Frugal, A Great Match For Co-living Developers The generation currently filling up student housing communities watched their parents struggle through the Great Recession, so they know the value of saving money.

Collaboration in Reputation Management: The Only Way to Achieve Success

Collaboration in Reputation Management: The Only Way to Achieve Success

In my last blog, I talked about the importance of collaboration during a crisis. But collaboration is an activity that goes well beyond a single discipline.

Multifamily: Finally Embracing the Digital Age

Multifamily: Finally Embracing the Digital Age

From the implementation of lead management software to the use of mobile apps that enhance communication with residents, apartment operators have made great technological strides in recent years.

Building Resident Satisfaction With Better Service

Building Resident Satisfaction With Better Service

For Matt Hawkins and his team at Lincoln Property-managed Woodview Heights in Chicago, the resident satisfaction game changer has been maintenance services powered by the community’s mobile app from Mobile Doorman.