Don’t Let Reputation Management Slide During Crisis

Don’t Let Reputation Management Slide During Crisis

Google and Yelp deserve credit for taking early action last month regarding business reviews – specifically those referencing COVID-19 issues. Google indefinitely suspended all new reviews, new review replies and Q&A during the crisis. Yelp vowed to “protect local businesses from reputational harm” by disallowing negative reviews about a business being closed in response to […]

Be Extra Astute With Your Content Messaging During the Crisis

Be Extra Astute With Your Content Messaging During the Crisis

Whenever there is a sliver of opportunity, someone will try to capitalize. Now shouldn’t be one of those times. Yet, soon after things turned ultra-hectic around March 11 when the COVID-19 situation led to the cancelation of pretty much everything, the virus-related sales pitches began. Unfortunately, a few of these pitches were in the multifamily […]

Industry News | Week of March 16

Industry News | Week of March 16

HOT & RELEVANT TOPICS Why the Housing Market Might Dodge the Recession The real estate market couldn’t rescue the economy after the Great Recession of 2009 because the market itself was on life support. While economic contraction is inevitable as the country shuts down for an undetermined period of time, the housing market could essentially […]

Coronavirus: The Key To Proactive Communication Without Creating Panic

Coronavirus: The Key To Proactive Communication Without Creating Panic

Well, I’m sure you’ve all heard of the Coronavirus, or COVID-19, by now. And you’ve probably heard all of the stories of people stocking up on antibacterial gel, face masks and avoiding Corona beer like the plague. (That was fake news, by the way). There are more occurrences of Coronavirus every day, so proper communication […]

Industry News | Week of February 24

Industry News | Week of February 24

HOT & RELEVANT TOPICS Protect Your Apartment Community from Coronavirus The Coronavirus has made its way to the U.S., and while the odds of it ever showing up at your apartment community are slim, taking precautions against the spread of viruses is never a bad idea. Some easy ways to combat transferrable health issues in […]

A Picture Is Worth a Thousand Words

A Picture Is Worth a Thousand Words

In my years of working in multifamily and public relations, I have seen my fair share of great headshots. But as we see an influx of more thought leaders – from C-suite to onsite team members writing blogs and LinkedIn posts, I have likewise seen an influx of headshots that frankly could use some work. […]

Learn from Reputation Management Mess in Pro Sports

Learn from Reputation Management Mess in Pro Sports

Earlier this month, the professional sports world provided a pair of shining examples of what not to do in terms of reputation management. Hopefully, the multifamily industry was taking notes. First came Jim Crane, owner of the Houston Astros, who fumbled his way through an interview regarding his team’s illegal electronic sign-stealing campaign during their […]

Five Keys to a Successful  PR Partnership

Five Keys to a Successful
PR Partnership

A healthy and productive relationship between a company and its PR agency doesn’t just happen. It’s the result of a committed effort by both parties. If your company is thinking of hiring a PR firm or is looking to improve its relationship with its current one, make sure you’re doing the five things outlined below. […]

Industry News | Week of February 10

Industry News | Week of February 10

HOT & RELEVANT TOPICS Multifamily Developer Ordered to Pay $63 Million in Fraud Case The multifamily industry is generally free of large-scale scandal, but the Robert C. Morgan case certainly qualifies. The New York real estate developer has been ordered to refund $63 million to the investors he is accused of pilfering as part of […]

The Hazard of Fake Reviews

The Hazard of Fake Reviews

Online reviews have become the X Factor in the apartment world. While prospects have been utilizing them to help sway their decisions of where to live for the past several years, that propensity continues to rise. According to an ORA Power Rankings report recently published by J. Turner Research, online review volume ballooned to 9.3 […]