Occupancy Boost: Strategies to Improve Resident Retention
By Katie Nelson The quotient seems a bit disproportionate. Apartment operators dedicate an abundance of time and resources toward attracting new residents, but often don’t exhibit the same fervor for another significant subset—those already in the building. While resident retention has always been crucial, the argument can be made that it’s even more important in […]
What Operators Should Expect in Light of Seattle CB121000
By Annie Laurie McCuloh Seattle recently passed Ordinance CB121000, sparking new conversations around rent pricing software and its role in multifamily housing. With language like “prohibiting algorithmic rent fixing,” it’s easy to assume the legislation is an outright ban on technology, but that couldn’t be further from the truth. In reality, CB121000 sets clear, reasonable […]
REBA Welcomes Industry Veteran Annie Laurie McCulloh as Chief Operating Officer
By Doug Pike Real Estate Business Analytics (REBA), the trailblazer in Connected Analytics, today announced the appointment of industry veteran Annie Laurie McCulloh as new Chief Operating Officer (COO). With an impressive 20 years of experience in leadership roles on both the supplier and owner side of multifamily, Annie Laurie brings a wealth of knowledge and strategic […]
Grace Hill Announces Strategic Acquisition of HelloData
By Darcey Leach Grace Hill, a leading provider of technology-enabled performance solutions for the real estate industry, today announced the acquisition of HelloData, the leader in AI-driven market analysis solutions for multifamily owners and operators. The addition of HelloData enables Grace Hill to expand and enhance data-driven, essential analysis tools the company currently delivers to its […]
Multifamily Parking: A Rule Without Consequences is Merely a Suggestion
By Todd Katler Yes, that title is a slight adaptation of the original quote by author Ron Brackin, and it applies across the board, including parking enforcement in multifamily communities. Unauthorized vehicle and resident complaints can erode trust rapidly. When residents see others flouting parking rules, their frustration builds, not just towards the offenders but […]
A Rewarding Connection: Happy Residents Stay Longer
By Ron Klein Customer happiness is crucial to the ongoing success of any organization. And multifamily is no different. The 2024 NMHC | Grace Hill Renter Preferences Survey reported that 85 percent of renters surveyed were satisfied with their rental community and enjoy renting. Respondents across all income levels voiced the three main contributions to their positive […]
What’s Driving the Resident Experience?
By Cory Smith It’s no secret that our society has become increasingly reliant on social proof for purchasing decisions. Whether it’s for the best restaurant, best park or best car buying experience, consumers are hitting all sorts of review sites before they say ‘go time.’ Given the importance placed upon reviews by consumers, the resident […]
Overcoming the Fear of Outsourcing
By Dan Beary Outsourcing is becoming an increasingly popular strategy for multifamily owners and operators looking to streamline operations, reduce costs and focus on their core competencies. Companies are certainly not alone, however, when feeling hesitant to turn over the reins. This trepidation is understandable. After all, outsourcing means sacrificing some control, and there are […]
The Benefits of Assistance Animals at Rental Communities
By Victoria Cowart, CPM, NAAEI Faculty Property teams are often so consumed by the process surrounding assistance animal accommodation requests that they tend to overlook a very important detail—these animals can provide a widespread array of benefits at a rental community. Whether their impact is rooted in functionality, inclusivity, or simply promoting the overall harmony […]
Community-Wide WiFi: It’s Just One Piece of the Connectivity Roadmap
By Ed Wolff WiFi is the foundation required for every community. From working and paying bills to streaming music and connecting with others digitally, WiFi is vital to many facets of an individual’s life, especially where they reside. Community-wide WiFi has quickly become a necessity for modern apartment communities. Whether it’s to streamline the leasing […]