HOT & RELEVANT TOPICS 10 Reasons for an Ugly Move-Out Experience Keeping residents happy while they are in the building isn’t enough anymore. With the number of platforms available to voice complaints, residents are sure to leave a scathing review if they are unhappy with the move-out process.
Just like the classic idea of Keeping up with the Joneses by purchasing a new car when your neighbor gets one, it’s natural to want to duplicate success. That’s the mentality I, and I assume many others, had always possessed. That’s until a certain instance in my career altered my approach whenever I’m in a situation where I’ve been bested.
Emotion might work well if you’re trying to lure back that girlfriend who ghosted you a few weeks back, but it doesn’t reflect well on online review sites, where readers tend to side with the reviewer over a business. This is where a steady, proactive and non-emotional approach is the most effective.
It begs the question of whether your company has a crisis plan in place for a potentially damaging incident on one of your properties, even if that incident is on a smaller scale than those that have recently grabbed headlines.