Retention Through Maintenance Relationships

The path to renewal is filled with touchpoints from various teams. Perhaps the most impactful team in creating positive relationships and impressions is the maintenance team. Whether the interaction is a regular morning, “hello,” on your way to work or enjoying small talk while they fix something in an apartment home, maintenance team members need to have the soft skills to capitalize on these touch points. This MHN article examines how industry leader, JVM Realty, prepares their maintenance teams to create relationships that will lead to renewals.