The Apartment of the Future

The Apartment of the Future

The multifamily communities of the future will undoubtedly evolve in terms of design and amenities. LMC’s Alicia Scott and Mobile Doorman’s Bob Matteson are among the industry professionals that discuss the changing landscape in a recent feature by Multi-Housing News.

Collaborating on Crisis Management

Collaborating on Crisis Management

It’s not a matter of if, but when your apartment community will have to manage a crisis. How well you’ve prepared for the situation will determine how successful you are at mitigating harm both to people and property.

Customer Service: A Top Skill for Maintenance Techs

Customer Service: A Top Skill for Maintenance Techs

Maintenance technicians not only need to swiftly make repairs. They have to do so while displaying outstanding people skills. In a recent article in units Magazine, leaders from Mill Creek Residential, JVM Realty Corp., The Bainbridge Cos. and Entrata discuss the critical role service techs play in resident satisfaction.

How Bad Data Is Hindering Your Leasing Efforts

How Bad Data Is Hindering Your Leasing Efforts

Apartment operators have embraced the data revolution to a certain extent by implementing solutions like revenue management software and programs that evaluate the effectiveness of marketing efforts.

Industry News | Wk of October 29

Industry News | Wk of October 29

HOT & RELEVANT TOPICS Gen Z is Social and Frugal, A Great Match For Co-living Developers The generation currently filling up student housing communities watched their parents struggle through the Great Recession, so they know the value of saving money.

Multifamily: Finally Embracing the Digital Age

Multifamily: Finally Embracing the Digital Age

From the implementation of lead management software to the use of mobile apps that enhance communication with residents, apartment operators have made great technological strides in recent years.

Building Resident Satisfaction With Better Service

Building Resident Satisfaction With Better Service

For Matt Hawkins and his team at Lincoln Property-managed Woodview Heights in Chicago, the resident satisfaction game changer has been maintenance services powered by the community’s mobile app from Mobile Doorman.

Industry News | Wk of October 15

Industry News | Wk of October 15

HOT & RELEVANT TOPICS Concerns Growing About Fraudulent Resident Applications Most apartment communities have been affected by fraudulent applications to some degree, particularly those filed online. But due to the escalating prevalence of this activity, they are not equipped to manage the issue.

Why You Need to Text Your Residents

Why You Need to Text Your Residents

Effectively communicating with your prospects and residents means engaging them in their preferred channel. And for more and more prospects and residents, that’s texting.

Be Smart About Implementing Smart-Home Technology

Be Smart About Implementing Smart-Home Technology

When it comes to launching smart-home initiatives, LMC’s Peter Chmielewski says apartment owner/operators should proceed carefully. In this recent units Magazine article, Chmielewski details the deliberate steps the company took when incorporating smart-home features into its new Marlowe community in Chicago. “It can take a long time to succeed but you can fail pretty quickly,” […]